Nephilim, LLC
ASOmatic Support
Contact
Email nephilimllc@proton.me with “ASOmatic” in the subject. Include the app version, iOS version, and a description of what happened. Please do not send purchase receipts or other sensitive information unless requested.
Ranking checks
- Ranking checks run while ASOmatic is open; the app does not monitor rankings in the background.
- “Not in results” means the app was not present within the results Apple returned for that check. It does not mean the app has no position anywhere in the store.
- Results can vary by storefront and can change as Apple updates the App Store.
Purchases and restore
Purchases are billed by Apple. If an active subscription is not recognized, confirm that the device is signed in to the Apple ID used for the purchase, then use Restore Purchases in ASOmatic. You can manage or cancel the subscription in your Apple ID subscription settings.
Delete your data
Use Settings → Delete all ASOmatic data to remove the local workspace, ranking history, and related app data from the device. Uninstalling the app also removes its on-device data. For a request concerning purchase information processed by RevenueCat, email support.